1. Eligibility for Returns

• Returns are accepted within 48 hours of delivery.
• Items must be unused, unworn, undamaged, and in their original packaging.
• Luxury items with tampered seals, scratches, or signs of wear are not eligible for return.

2. Non-Returnable Items

• Clearance or sale items
• Discounted items
• Items damaged after delivery
• Fashion glasses with removed tags or fingerprints/scratches

3. Return Process

• Contact our support within 48 hours of receiving your order.
• Provide your order number, reason for return, and images/videos of the item.
• Approved returns must be shipped back by the customer or arranged through our courier at a fee.

4. Refunds

• Refunds are processed only after the returned item passes quality inspection.
• Processing may take 3–7 business days.
• Refunds are issued via bank transfer or original payment method.

5. Exchanges

• Exchanges are permitted if the requested item is in stock.
• If unavailable, a refund or store credit will be issued.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 24 hours with proof, and we will arrange a replacement at no extra cost.